Live Chat & Messaging
Website visitor chat widget, agent inbox, and lead capture.
Feature Overview
Convert website visitors and assist customers in real time. Embed a live chat bubble on your website, manage inbound inquiries in a unified agent inbox, capture lead emails, and trigger automated welcome greetings.
Core Capabilities
Everything you need to operate efficiently without complex third-party bolt-ons.
Embeddable Chat Widget
Lightweight, customizable chat bubble matching your brand colors and typography.
Agent Unified Inbox
Manage concurrent conversations with canned replies, typing indicators, and notes.
Lead Capture Forms
Collect visitor name, email, and inquiry type before starting a chat session.
Office Hours & Offline Forms
Automatically switch to an offline ticket submission form when agents are away.
Console & Workspace Views
Administrative Oversight
Complete control, configuration, audit reporting, and supervisory approval queues.
- ✓ Manage agent chat queues
- ✓ Set automated greeting bots
- ✓ Review visitor chat transcripts
- ✓ Track response latency
User Self-Service
Streamlined interfaces optimized for rapid collaboration and daily task execution.
- ✓ Respond to live visitor chats
- ✓ Transfer conversations to peers
- ✓ View visitor browsing page
- ✓ Save lead contact cards
How It Works
Visitor Initiates
Website guest clicks chat widget and provides basic contact info.
Agent Answers
Available support/sales agent accepts the chat in the unified inbox.
Capture Lead
Conversation transcript is saved and lead details sync to CRM.