Customer Care & Success
English (Native / Fluent)
Remote / Global
Full-time
Customer Care & Success Specialist (English & Global)
Deliver 24/7 proactive technical onboarding, shift management support, and incident assistance to organizational administrators worldwide.
About the Opportunity
Customer success is the cornerstone of the Ozikol platform. As a Customer Care & Success Specialist for our English and global accounts, you will empower administrators, managers, and staff to maximize the value of their dedicated organization suites.
The Opportunity
You will handle diverse technical queries covering workforce shift rotas, invoicing, mass messaging, and MIS API configurations, transforming customer challenges into smooth, delightful experiences.
Key Responsibilities
- ✓ Provide rapid, empathetic, and accurate technical support via live chat, email, and scheduled video sessions.
- ✓ Assist organization administrators with initial suite provisioning, staff imports, and role assignments.
- ✓ Diagnose and reproduce technical issues, creating concise bug tickets for the core engineering group.
- ✓ Author customer help articles, FAQs, and step-by-step video guides in the Customer Support Hub.
- ✓ Gather customer sentiment and advocate for product improvements during weekly roadmap reviews.
Requirements & Qualifications
- ✓ 2+ years of customer care, technical support, or client onboarding experience in a B2B SaaS environment.
- ✓ Flawless written and verbal English communication skills.
- ✓ Ability to explain complex software concepts clearly to non-technical users.
- ✓ Familiarity with helpdesk tooling (e.g. Zendesk, Intercom, Jira Service Desk).
- ✓ Positive attitude and passion for helping organizations succeed.
What We Offer
- ✓ Comprehensive global healthcare and mental wellbeing benefits.
- ✓ Work-from-anywhere flexibility with internet and gear subsidies.
- ✓ Quarterly performance awards and continuous internal promotion tracks.
- ✓ 28 days annual leave and generous family leave policies.
Apply for this Role
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