Knowledge Base

Helpdesk Knowledge Base & Documentation

In-depth guides, compliance standards, and troubleshooting procedures.

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All 9 Suites People, Community & Collaboration 1 Workforce, Rota & Scheduling 2 Reports, Forms & Analytics Events & Training Management Member Dues & Revenue Billing 1 Operations, Facilities & Asset Security 1 Elections, Governance & Decision Voting Recruitment & Candidate Onboarding E-Commerce, Merchandise & Inventory
Getting Started 4 min read

Deploying QR Access Passes and License Plate Recognition at Estate Gates

How residents issue temporary QR access codes for guests, delivery drivers, and contractors at gated facilities.

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Configuration 4 min read

Automating Recurring Member Dues, Invoicing, and Multi-Currency Gateways

Configure Stripe, PayPal, and regional African payment gateways (Paystack/Flutterwave) for recurring membership billing.

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Getting Started 5 min read

Setting Up Automated Shift Rota Schedules and Fair Allocation

Step-by-step guide to generating monthly staff rotas, managing minimum staffing rules, and automating shift conflict resolution.

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Configuration 4 min read

Configuring End-to-End Encrypted Community Messaging Channels

Learn how to establish secure channels, configure message retention policies, and manage administrator broadcast permissions.

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Best Practices 3 min read

Processing Peer-to-Peer Shift Swaps and Annual Leave Approvals

Understand how employees request shift trades, how the manager authorization workflow operates, and how leave balances sync.

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